Dubai Customs will begin allowing authorised company representatives to sign customs declarations, transactions and claims using UAE PASS from 10 May 2026, according to Customs Notice No. 10/2026 issued on 23 April 2026.
The notice, signed by Dubai Customs Director General Dr. Abdulla Busenad, says the measure forms part of cooperation between Dubai Customs and Dubai Trade to speed up trade procedures and support Dubai’s position as a global trade hub.
Under the new mechanism, an authorised person representing a company or entity may use UAE PASS to digitally sign customs declarations and related claims. Dubai Customs said the authorised person’s data will be verified before access to customs services is provided.
The notice defines UAE PASS as the national digital identity that allows users to access services provided by local and federal entities and other service providers. It also allows users to sign and verify documents digitally.
According to the notice, customers must have an active Dubai Trade user account to access protected services on the Dubai Trade portal. They may log in either with a username and password or through UAE PASS, provided their UAE PASS is linked to their Dubai Trade account.
The link between UAE PASS and the Dubai Trade account will be established through guided steps when the customer logs in for the first time using UAE PASS.
Access through UAE PASS will be limited to authorised persons for transactions requiring a digital signature, including customs declarations and refund claims, whether new, amended or cancelled.
Customers are also required to ensure that their Emirates ID information is correctly updated in customs registration records, as Emirates ID verification is required for services needing digital authentication.
The notice excludes customers using the customs cross-border e-commerce platform and Business-to-Government, or B2G, users.
Dubai Customs and Dubai Trade also clarified that they are not responsible for managing the internal authorisations of company representatives. Each company or entity must regularly review and update the powers granted to authorised persons, especially when an employee leaves or no longer has authority to sign customs-related documents.
The existing process for submitting transactions using digital certificates on the Dubai Trade portal will remain available in parallel with UAE PASS, giving users the choice of either method.
Violations related to the notice will be subject to penalties under the Unified Customs Law of the Gulf Cooperation Council, its executive regulations and related decisions.
